Privacy Policy

Enhance Electrical and Solar  |  Last updated: October 2026

1. About this policy

This policy explains how Enhance Electrical and Solar ("we", "us", "our") collects, uses, stores and shares personal information when you visit enhanceelectricalandsolar.com.au, contact us, request a quote, use our solar savings calculator, or engage us for electrical, solar, battery, air conditioning or EV charger work.

Enhance Electrical and Solar, 1 Draper Lane, D'Aguilar QLD 4514. Electrical licence 169948.

We handle personal information in line with the Australian Privacy Principles.

2. Information we collect

Depending on how you deal with us, we may collect:

•      Contact details: your name, phone number, email address and property address or suburb.

•      Enquiry and job details: the service you need, property details, photos you send us, appointment times and notes from our conversations.

•      Solar calculator information: details you enter about your electricity use, bills, supply charges and the system size you are considering, along with your contact details if you ask for your results.

•      Finance enquiries: if you ask about payment plans, the details needed to refer you to our finance partner. We do not assess credit ourselves.

•      Website and device information: pages visited, how you arrived at our site, approximate location, device and browser type, and whether you called or submitted a form. This is collected through cookies and similar technologies (see section 6).

•      Messages and feedback: emails, text messages, reviews and survey responses you send us.

We do not need sensitive information (such as health information) to provide our services and will not ask for it.

3. How we collect it

We collect personal information directly from you when you call, email, text, fill in a form on our website, use our solar calculator, message us on social media or speak to us in person. We may also collect it from third parties where you have agreed, such as a finance provider you have applied through, or a property manager or agent who has asked us to attend your property.

4. How we use it

•      To respond to enquiries, prepare quotes and send you calculator results.

•      To schedule, carry out and invoice work, and to provide warranties and after-sales support.

•      To meet our legal and licensing obligations, including electrical safety certificates and the processing of government rebates or certificates for solar and battery systems.

•      To keep you informed about your job by phone, email or SMS.

•      To send you news, tips and offers, where you have agreed or where the law allows (see section 5).

•      To understand how people use our website and advertising so we can improve them.

5. Marketing and how to opt out

If you are a customer or have asked us for a quote, we may send you occasional emails or SMS messages about our services, offers or seasonal reminders. Every marketing email includes an unsubscribe link, and you can reply STOP to any marketing SMS. You can also ask us at any time to stop sending you marketing. We will still contact you about any job you have booked with us.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies provided by Google, including Google Analytics, Google Tag Manager and Google Ads. These help us understand how visitors use the site, measure enquiries from our website and advertising, and show our ads to people who may be interested in our services. Google may collect and process this information under its own privacy policy.

You can control cookies through your browser settings, opt out of Google Analytics using the Google Analytics opt-out browser add-on, and manage personalised ads through Google's ad settings. Blocking cookies may affect how parts of our website work.

7. Who we share it with

We do not sell your personal information. We share it only where needed to provide our services or run our business, with:

•      Software providers that store and process information for us, including our customer management and marketing platform, job management software, website hosting, form and automation tools, and email and SMS services.

•      Our marketing agency, which manages our website and advertising and works under confidentiality.

•      Finance partners, only when you ask to be referred.

•      Manufacturers, suppliers and wholesalers, for example to register product warranties.

•      Government bodies, regulators and rebate or certificate administrators, where required by law or to process rebates and certificates for your system.

•      Our professional advisers, such as accountants, lawyers and insurers.

8. Overseas storage

Some of the software services we use store information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.

9. Keeping your information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including password-protected systems and limiting access to people who need it. We keep information only as long as we need it for the purposes above or as required by law, for example for licensing, warranty and tax records, and then delete or de-identify it.

10. Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days.

11. Questions and complaints

If you have a question or concern about how we handle your personal information, please contact us:

•      Email: [email protected]

•      Phone: 0447 180 085

•      Post: 1 Draper Lane, D'Aguilar QLD 4514

We will try to resolve your concern promptly. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.